The website Graniceri.com is operated by the company GRANICERI ONLINE SRL, based in Ploiesti, Prahova, Sos. West no. 12, Ground floor, Sp. 6, registered in the Trade Register with the number J29/1274/2019, Unique Registration Code 40790685. The information presented below is intended to inform the user of more details about the right of withdrawal from this contract. If you need more information, and it is not found below, you can contact us at contact@graniceri.com.
Please read the following information carefully:
Right of withdrawal
You have the right to withdraw from this contract, without specifying the reasons, within 14 days. The withdrawal period expires after 14 days starting from the day on which you or a third party, other than the carrier, indicated by you, enters physical possession of the products. In order to exercise your right of withdrawal, you must inform us at the e-mail address contact@graniceri.com or by phone 0770613569, regarding your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent by post, fax or e-mail. In order to comply with the withdrawal deadline, it is enough to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
Obligations of the consumer in case of withdrawal
The consumer returns the products or hands them over to the professional or to a person authorized by the professional to receive the products, without undue delay and within no more than 14 days from the date on which he communicated to the professional his decision to withdraw from the contract in accordance with art. 11 of OUG 34/2014. The term is respected if the products are sent back by the consumer before the expiration of the 14-day period.
The consumer only bears the direct costs related to the return of the products, unless the professional agrees to bear those costs or the professional has not informed the consumer that these costs must be borne by the consumer. In the case of off-premises contracts, where the products were delivered to the consumer's home at the time of the conclusion of the contract, the professional takes the products at his own expense if the products, by their nature, cannot be returned normally by post.
The consumer is only responsible for the reduction in the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics and functioning of the products. The decrease in the value of the products must not be a disincentive for the consumer to exercise his right of withdrawal. Regardless of the situation, the consumer is not responsible for reducing the value of the products if the professional failed to inform him about the right of withdrawal in accordance with art. 6 para. (1) lit. h) from OUG 34/2014.
When the consumer exercises his right of withdrawal after submitting the request in accordance with art. 7 para. (3) or with art. 8 para. (8) of OUG 34/2014, the consumer pays the professional an amount proportional to what was provided until the moment the consumer informed the professional about the exercise of the right of withdrawal, in relation to the total coverage of the contract. The proportional amount that must be paid to the professional by the consumer is calculated based on the total price agreed in the contract. If the total price is excessive, the proportional amount is calculated based on the market value of what was provided.
The professional must be able to prove the decrease in the value of the products that results differently from what is necessary to determine the nature, characteristics and functioning of the products.
Exceptions to the right of withdrawal
They are exempt from the right of withdrawal provided for in art. 9-15 of OUG 34/2014 regarding distance contracts and contracts outside commercial premises the following:
- supplying products that are likely to deteriorate or expire quickly
- supply of sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer
- the supply of products which are, after delivery, according to their nature, inseparably mixed with other elements
Consequences of withdrawal
If you withdraw, we will refund any amount we have received from you, including delivery costs, with the exception of additional costs determined by the fact that you have chosen a different delivery method than the cheapest standard delivery type offered by us, without delay unjustified and, in any case, no later than 14 days from the date on which we are informed about your decision to withdraw from this contract. We will make this refund using the same payment method as the one used for the initial transaction, unless you have expressed your express agreement for another method of reimbursement; in any case, you will not be charged commissions as a result of such reimbursement. We can postpone the refund until the date when we receive the products back or until the time when you have provided us with proof that you have sent back the products, the closest date being valid.